Poole Marinas Strike Gold Again!

Poole Marinas Strike Gold Again!

One of the highest accolades recognising quality of service and facilities has once again been awarded to two Poole marinas.

Following a recent assessment of Poole Quay Boat Haven and The Port of Poole Marina, both operated and managed by Poole Harbour Commissioners (PHC), we are delighted to announce that both marinas have retained their prestigious five Gold Anchor status. This is the 4th consecutive assessment where both marinas have achieved this internationally recognised sign of quality assessed by The Yacht Harbour Association (THYA).

Kerrie Gray, Manager of Poole Quay Boat Haven and Port of Poole Marina, said: “2020 was a difficult year for everyone. So, it was a real boost to hear that after the meticulous review process we had once again been awarded a 5 Gold Anchor status by the Yacht Harbour Association (TYHA). 

The marina team pride itself on maintaining a high standard of care for our visitors, this prestigious accolade is a credit to them and their continuous hard work and commitment. For that, I thank and congratulate them all.” 

The qualifying process

The Gold Anchor Award Scheme ratings can vary from one to five gold anchors and involves a three-stage process: an independent assessment, ‘Mystery Shopper’ telephone inquiry, and a berth holder’s online questionnaire. The overall findings from each of these three factors contribute to the final Gold Anchor rating. It is a voluntary assessment focusing on customer service and facilities within marinas and harbours.

Kerrie went on to say: “We are proud to be recognised for the service we provide and would like to thank our loyal customers for their continued support. We see over 9,000 visitors pass through Poole Quay Boat Haven each year, we will continue to offer the best service we can in a hope that they will return to Poole time and time again.”

Jon White, General Manager of The Yacht Harbour Association, commented: “A huge congratulations to Poole Quay Boat Haven on achieving their recent 5 Gold Anchor accreditation. Kerrie and her team have worked extremely hard during these challenging times to ensure a continued high-level standard of quality service and excellent facilities, gaining them their well-deserved 5 Gold Anchors once again”.

Poole Quay Boat Haven offers up to 125 berths for everything from jet skis to 75m superyachts, the Port of Poole 90 berths up to 50m. With direct access to Poole Quay and the historic Old Town, both marinas are just a short distance from the Blue Flag beaches of Sandbanks, and some of the top water sports destinations on the south coast – making it the ideal location for a day visit or longer stays. 

Poole Quay Boat Haven is also host to various nautical events and is home to Vendée Globe hero Pip Hare and the award-winning Poole Harbour Boat Show. 

This prestigious award is great news again for Poole and is just reward for all of the hard work and commitment that has gone into delivering this quality service. Poole is a modern contemporary resort with a high-quality natural environment, hotels and attractions. The continued achievement of this award adds to that quality message and helps to put the town in the forefront as a leading UK boating destination.”  said Chris Saunders, Director of Destination and Culture BCP Council.