Commissioner
Alicia Andrews
Alicia Andrews has extensive experience operating in leadership roles in a commercial, marketing, or customer experience context. She has worked in the media, digital, passenger ferries and rail sectors. Recently retired from full time work she was a member of the executive teams at Southeastern Railway as Commercial Director where she was accountable for retail, revenue, digital services, marketing, customer experience and insight and at Arriva Rail London where she transformed the infrastructure and facilities functions delivering significant improvements in SQR performance and led the team that successfully introduced the new class 710 trains to the Overground.
She was Commercial Director at Condor Ferries, and she led launch of new ships, the digitalisation of ticket sales and marketing activities.
Earlier in her career, Alicia spent eight years working at Yell Group as part of the senior management team for Yell.com. During this time, she was accountable for the Yell.com site.
In 1995 she was a founder member of the team which created FT.com.
She is graduate in History from the University of London and is a Chartered Director of the IoD.