17 Aug 5 GOLD ANCHORS AWARDED TO POOLE MARINAS
For the 5th consecutive time and following a rigorous assessment, Poole Quay Boat Haven and Port of Poole Marina, both owned and managed by Poole Harbour Commissioners, have retained their prestigious Five Gold Anchor status, the highest level of accreditation on offer, delivered by the Yacht Harbour Association (TYHA).
Kerrie Gray, Marina Manager, said: “I am delighted that we have retained our 5 Gold Anchor status. Thank you again to our loyal customers for their continued support. I am very proud of my team who have worked so well over the last few years.”
The Gold Anchor scheme has been developed by the marina industry with the aim of raising standards and providing customer-centric services. It has become an internationally recognised accreditation assessing quality of service and facilities. The scheme involves an assessment across categories such as ambience, planning, policies and procedures, customer service, environmental, on water facilities and infrastructure and onshore facilities and infrastructure, followed by a mystery shopper check.
Poole Quay Boat Haven offers 125 berths for a variety of vessels from jet skis to 75m superyachts, and Port of Poole marina has 90 berths welcoming vessels up to 50m. Poole Quay Boat Haven has been awarded TYHA Marina of the Year as a Winner or Runner Up 9 times since 2014.
Poole Harbour Commissioners are currently consulting on their masterplan update, a 20-year plan aspiring to become UK’s Number One Marine Leisure Location. This plan includes adding a new Marine Centre, South to the current Poole Quay Boat Haven, adding circa 600 berths.
Captain Brian Murphy, Poole Harbour Commissioners’ Chief Executive said: “The new Marine Centre will offer enhanced and improved facilities for our existing customers whilst addressing the shortfall of available berths for new customers and visiting vessels alike. The new facility, which will also include a new Environmental Awareness Centre, will play a major part in the regeneration of Poole Town Quay, attract major events bringing increased visitors to the area for the benefit of local businesses.”